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Some factors affecting customer satisfaction are not so obvious:
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Is your business clean and inviting (inside and outside, including the parking lot)?
Is there enough parking? Is it free?
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Are customers greeted when they enter your business? And thanked when they leave?
That's all fine and dandy you say, but I already have a successful business and we're doing just fine. Are you? How do you know? Are you willing to risk your future profit on it?
Here are some facts you may want to consider:
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